Refund policy
Return Policy
Every Seville Creative (including Travieso Threads and Atlas Estrella) item is made just for you the moment you order it. That means we don’t keep piles of inventory sitting around, and we can’t take returns for “oops, I changed my mind” or “hmm… maybe I wanted the other color.”
But if something shows up wonky — misprinted, damaged, or just plain not what you ordered — we’ve got your back.
Defective or Incorrect Items
Check your order as soon as it arrives. If your item is defective, damaged, or the wrong thing entirely, email us at travis@sevillecreative.com with a quick description and a photo or two. We’ll take a look and make it right.
If your return or replacement is approved, we’ll send you a prepaid return label (if needed) and instructions on how to send it back. Items sent without approval will be returned to sender by our imaginary warehouse gremlin.
Return Address:
19939 W Highland Ave.
Litchfield Park, AZ 85340
Non‑Returnable Items
Because everything is printed on demand, we cannot accept returns for:
- Changing your mind
- Ordering the wrong size or color
- Items without a manufacturing defect
- Sale items or gift cards
- Custom or personalized designs (unless defective)
If you’re unsure whether your situation counts, just ask — we’re friendly.
Exchanges
We don’t do traditional exchanges. If your item qualifies for a replacement due to a defect, we’ll send you the same item, same design, same everything — just, you know, not broken.
Refunds
Once we receive and inspect an approved return, we’ll let you know if your refund is approved. If it is, we’ll send the refund to your original payment method within 10 business days.
Your bank or card provider may take a little extra time to process it — they like to be dramatic.
If it’s been more than 15 business days since your refund was approved, email us at travis@sevillecreative.com.